All wholesale purchases are final; however, exceptions can be made in some cases. Return authorizations will be made on a case-by-case basis. Returned items may be subject to a restocking fee, deducted from the issued refund. Original shipping charges are non-refundable. Additionally, if a return is authorized, arrangements and costs of return shipping will be the responibility of the customer.

We suggest placing an order for single or smaller volumes as "samples" if you want to first inspect a product prior to ordering a larger volume. "Samples" may be eligible for returns with approval prior to placing the order. Contact us with any questions regarding samples.

Exchange policy
Exchanges or substitutions may be made only with prior written approval. Return shipping costs will be the customer's responsibility. Some items may be subject to a restocking fee.

Damaged, missing or incorrect items
If you receive the incorrect item or it was damaged upon delivery, please contact us so that we can arrange a replacement or apply a credit to your account. Must be notified of any damaged or incorrect items within 48 hours of delivery. You will not be responsible for shipping costs of replacement products for damages, missing, or incorrect items.

Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

*Please note
that all our products reach customers in less than 20 days (7-20 days) and their processing is done quickly.

But our guaranteed time for retrieval is 20 days, in case of unforeseen problems such as the mistake of the postal company in delaying the delivery or loss of goods and more.

One of our honours so far has been the complete and timely delivery of all products.

you do not receive them within the guaranteed time (20 days not including 2-5 day processing).

you receive the wrong item.

The goods are damaged during transportation.

If a refund occurs, we will return it to the PayPal account you paid for within 5 working days.

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order has not been delivered or has been delayed due to exceptional circumstances beyond our control (such as failure to clear customs, COVID-19, natural disasters, breach of contract by a shipping company).

Clients understand the items may vary slightly due to the uniqueness of each Crystal stone, and differences in screen coloring. Please let us know if there is an issue.

Please contact Email : crystals-alliance@hotmail.com with any additional questions.

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